Cleaner Stockwell Privacy Policy

This Privacy Policy explains how Cleaner Stockwell collects, uses, stores, and protects the personal data of all customers in our service area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act, and to processing your personal data lawfully, fairly, and transparently. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Stockwell customers in our operating area, including individuals who make enquiries, request quotes, book one-off or regular cleaning services, or communicate with us in any way. It also applies to prospective customers whose data we process to provide information about our services.

Personal data we collect

We collect and process different types of personal data depending on your interactions with us. The categories of data we may collect include:

Identification and contact details: name, postal address, billing address, and any other details you choose to provide for communication about your bookings or enquiries.

Service-related information: details of the property that requires cleaning, including access instructions where necessary, preferred dates and times for appointments, records of services provided, and any special requests or notes you give us to fulfil your booking safely and effectively.

Account and booking information: details related to your bookings, such as the type and frequency of cleaning, history of appointments, cancellations, and communications about your account and services.

Payment and transaction data: information relating to payments for our services, including amounts paid, dates of transactions, and payment method type. We do not store full card details when payments are processed through external payment processors.

Communication data: records of communications you have with us, including enquiries, feedback, complaints, or requests sent by phone, online forms, or other communication channels.

Technical data: limited technical information that may be collected when you interact with our online presence, such as dates and times of visits and basic device information. This is used primarily to ensure our site functions properly and to improve our services.

Lawful basis for processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:

Contract: we process your personal data when it is necessary to enter into a contract with you or to perform a contract for cleaning services. This includes handling enquiries, preparing quotes, arranging bookings, delivering cleaning services, and managing payments and invoicing.

Legal obligation: in some cases, we must process certain data to comply with legal obligations, such as maintaining accounting records for tax purposes or responding to lawful requests from regulatory bodies.

Legitimate interests: we may process your data where it is necessary for our legitimate business interests and where these are not overridden by your rights and interests. Examples include managing and improving our services, handling customer queries and complaints, preventing fraud, ensuring the security of our staff and property, and maintaining internal records.

Consent: where required by law, we will seek your consent for specific processing activities, such as certain types of marketing communication. You may withdraw your consent at any time, and this will not affect the lawfulness of processing carried out before consent was withdrawn.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage cleaning services, including responding to enquiries, giving price estimates, confirming and managing bookings, delivering services at your property, and communicating with you about your appointments.

To process payments, manage invoices, and maintain accurate financial records for accounting and tax compliance purposes.

To communicate with you about your relationship with Cleaner Stockwell, including service updates, changes to terms or policies, and service-related notifications.

To improve our services, including analysing feedback, reviewing service history, and monitoring service quality for training and development of our staff and contractors.

To handle disputes, complaints, and queries, and to enforce or defend legal claims where necessary.

To maintain security and prevent fraud or misuse of our services, including verifying certain details where required.

Data processors and sharing of personal data

We may share your personal data with trusted third-party service providers who act as data processors on our behalf. These processors help us to deliver our services efficiently and may include:

Payment processing providers, who handle card or online payments securely and in accordance with applicable payment regulations.

Information technology and system support providers, who host or maintain our booking systems, customer databases, or communication tools.

Professional advisers, such as accountants or legal advisers, where necessary for the proper management and compliance of our business.

These processors are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. We require them to implement appropriate technical and organisational measures to protect your data and to comply with data protection law.

We may also disclose personal data where required to do so by law or where such disclosure is necessary to protect our rights, property, or safety, or that of our customers or others, such as to law enforcement or regulatory bodies.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.

Customer and booking records: we typically retain core customer records, including contact details and booking history, for a period that allows us to provide ongoing or repeat services, respond to queries about previous work, and comply with legal retention requirements.

Financial and transaction information: we retain invoices, payment records, and associated financial information for the period required by tax and accounting laws.

Communication records: correspondence and communications related to enquiries, feedback, and complaints are kept for a period that allows us to respond effectively and to manage any disputes or claims that may arise.

When we no longer need personal data for the purposes described in this Privacy Policy, we will securely delete or anonymise it, unless we are legally required to retain it for a longer period.

Security of your personal data

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include secure storage systems, restricted access controls, staff training on data protection responsibilities, and the careful selection of third-party processors. While we strive to protect your personal information, no system can be completely secure, and you should take your own precautions in sharing data with any organisation.

Your data protection rights

As a customer within our service area, you have a number of rights in relation to your personal data under data protection law. These include:

Right of access: you have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how we use it.

Right to rectification: you have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: you may ask us to restrict the processing of your personal data in specific situations, such as while we verify its accuracy or where you have objected to our use of it.

Right to object: you have the right to object to processing based on our legitimate interests, including any direct marketing, where applicable. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it is transmitted to another controller, where technically feasible.

If you wish to exercise any of these rights, we may need to ask you for information to confirm your identity and to help us locate your data. We aim to respond to all legitimate requests within the time frame required by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any significant changes will be made available through our usual communication channels, and the updated policy will apply from the date of publication.

Contact and complaints

If you have any questions about this Privacy Policy or how Cleaner Stockwell processes your personal data, you can contact us using the contact details provided on our standard customer communications or on our service information materials. If you are not satisfied with our response or believe that your data protection rights have been infringed, you also have the right to lodge a complaint with the relevant data protection supervisory authority.